 User
Services
The User Services department of HPC@UNM is a bridge between users
and the Systems Department. It is best thought of as an "on-ramp"
to using HPC. It simplifies the use of HPC at UNM by providing:
Help Desk
Overview:
HPC@UNM offers a help desk for resolving issues in high performance
computing. Service is available 8 AM - 5 PM Mountain Time Monday-Friday.
The help desk covers a range of problems including debugging, logins
and passwords, hardware maintenance, numerical libraries, software
packages, run times, and configurations for special requests. To
speed service for you, all help requests are via email.
How to Request Help:
There are two equally fast ways to request help:
- Visit http://www.hpc.unm.edu/help/
- Send email to help@hpc.unm.edu
Help requests should always include your name and email address,
machine, brief overview of the problem, results from replicating
the problem, and preferably a copy of the text from the results.
Expected Replies:
The requestor should expect a reply within 8 working hours. Often,
the fastest resolutions of problems happen when the responder and
requestor work together as a team to resolve issues.
Consultation
Overview:
User Services can be considered a consulting service for special
projects. When new projects require a unique configuration, the
user services department will convene a team. The user may present
the problem to the team and work together on a solution.
How to Request Consultation:
There are two equally fast ways to request help:
- Visit http://www.hpc.unm.edu/help/
- Send email to help@hpc.unm.edu
Documentation
Overview:
User Services prepares documentation
on HPC@UNM systems. Documentation includes:
- User guides
- Technical summaries
- Hardware reference cards
- MOTD archives
- Recent changes to systems
- System status & maintenance schedule
- FAQ's
- Software inventory
Review of Documentation:
Documentation is reviewed on a quarterly basis.
Training
Overview:
The User Services Department of HPC@UNM offers training in high
performance computing. As an "on-ramp" to HPC at UNM,
it offers workshops and seminars in subjects relating to HPC. Educational
services are provided to service a broad range of levels. They range
from introductory workshops on submitting jobs, debugging, MPI,
operating systems, and batch management to advanced sessions on
MPI and applications.
Programs:
- Linux Clusters Institute
- Core fundamental training
- PACS Training
Outreach
Overview:
The purpose of the User Services Department at HPC@UNM is to be
an "on-ramp" to high performance computing. It reaches
into communities that could be using HPC and offers a starting point.
Outreach Efforts:
- Contacting UNM faculty
- Providing an easy onramp for new users
- Providing an environment for existing users
- Determining users needs
Outreach Coordinator:
The User Services team are available
to answer any questions.
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